The most secure way to pay is through your Online Tenant Portal. You can set up one-time payments or recurring Auto-Pay via ACH or Credit Card. If you prefer to mail a check, please ensure it is sent to our main office address with your unit number in the memo. 

Rent is due on the 1st of every month. Payments received after the [Insert Day, e.g., 5th] are considered late and will automatically incur a late fee as specified in your lease agreement. 

Our RBP provides essential services to simplify your life, including renter’s insurance, credit building for on-time payments, identity protection, and our HVAC air filter delivery service. 

All non-emergency requests must be submitted through the Tenant Portal. This allows us to track the repair and provide you with real-time updates. Please include photos of the issue to help our technicians arrive prepared. 

An emergency is anything that threatens safety or the structure of the building. This includes:

• Total loss of heat in freezing weather.

• Major plumbing bursts or flooding.

• Gas leaks (Please call your utility provider first, then us).

• Sparking electrical or fire.

• For after-hours emergencies, call our dedicated line at 917-309-6446.

Tenants are responsible for basic "household" maintenance, such as replacing light bulbs, smoke detector batteries, and furnace filters (if not provided by our RBP). 

Pet policies vary by property. You must receive written approval and complete a pet screening before bringing an animal onto the premises. An additional pet deposit or monthly "pet rent" may apply. 

We want you to feel at home, but any permanent or semi-permanent changes (painting, mounting TVs, changing fixtures) require written management approval. Properties must be returned to their original condition upon move-out. 

If you are locked out during business hours, contact our office. If it occurs after hours, you will need to contact a professional locksmith at your own expense. 

Utilities must be transferred into your name starting on the first day of your lease. Please contact the local providers (Water, Electric, Gas) at least one week before move-in to avoid service interruptions. 

After you move out and return your keys, we will inspect the property. Your deposit (minus any documented damages beyond normal wear and tear) will be mailed to your forwarding address within [Insert State Days, e.g., 30] days.